Shipping policy

DELIVERY

• All paid orders are despatched the following working day. (Unless Express, orders placed before 1pm are same WORKING DAY)
• Orders are despatched Monday to Friday.
• If you have any urgent orders we recommend that you call our office on 0161 486 9221 as early as possible.
• Standard delivery normally takes up to 5 working days, however during busy periods this may take longer.  We despatch via standard Royal Mail or courier service and a signature may be required upon delivery.
• Express delivery does not guarantee same day despatch.
• Express delivery orders will be despatched the following working day from cleared payment via a 24 hour courier service (Mon - Fri despatch and delivery only).  A signature is required upon delivery.  This service is only available to most of UK mainland.  
• Please also bear in mind that adverse weather conditions may affect the speed of the delivery.
• Other timed express delivery options are available, please call our office for details on 0161 486 9221.
• If an attempted delivery is made on or before the delivery date this means we have delivered on time and a refund on the delivery charge would not be eligible.
• Delivery will take place between 8am and 7pm.  If nobody is available when your parcel is delivered, the delivery driver or postman will leave a calling card.  The undelivered consignment will then be held at your local depot, normally only for a few days, if the depot is not contacted within this time frame then the parcel may be sent back to us and you will then incur further charges for this delivery to be sent back out to you.
• When your item is delivered, if the parcel appears to be damaged in any way then it is essential that you sign for the parcel as damaged.
• We are unable to deliver on bank holidays, therefore please allow an extra working day for this.
• Please note that there may be additional delivery costs to offshore islands and some more remote areas of the UK.  Express delivery is also not available for these areas.
• Please see list of additional cost delivery areas below, please ask first for costs.

Northern Ireland, Scottish Highlands, Offshore Isles, Guernsey, Jersey
Please see some of the postcodes that this additional charge may apply to:
AB31 to AB38, AB41 to AB45, AB51 to AB56
FK19 to FK21, HS1 to HS9, KA27 to KA28
IV1 to IV32, IV36, IV40 to IV56
KW1 to KW17, PA20 to PA49, PA60 to PA88
PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, ZE1 to ZE3