FAQ's
What Shipping Methods Are Available?
We offer reliable UK delivery services, including next working day delivery for orders placed before 1pm. For orders over £200, delivery is free. For international shipping options, please contact our team at sales@imatrading.co.uk.
What Payment Methods Are Accepted?
We accept a variety of payment methods including major credit cards, debit cards, and online payment platforms. For wholesale and bulk orders, additional payment options may be available — please contact us for more details.
How do I place an Order?
Placing an order is simple. Browse our collections, add your chosen items to your cart, and proceed to checkout. If you need assistance or have special requests, feel free to reach out to our customer service team.
How Can I Return a Product?
If you need to return an item, please contact us at sales@imatrading.co.uk or call 0161 486 9221. We aim to make the returns process as smooth as possible. Our returns policy outlines the timeframe and conditions for returns.
How Long Will It Take To Get My Package?
Orders placed before 1pm are eligible for next working day delivery within the UK. Standard delivery times may vary depending on your location and selected shipping method. For international orders, estimated delivery times will be provided at checkout or upon request.
Do You Ship Internationally?
Yes, we can arrange international shipping. Please contact our team directly to discuss delivery options, costs, and estimated timescales for your country.
Is Buying Online Safe?
Yes, our website uses secure payment gateways and SSL encryption to ensure your personal and payment information is protected. We are committed to maintaining a safe and secure shopping experience for all our customers.
How Can I Get Assistance If I Need It
Our friendly and experienced customer service team is ready to help. You can reach us by email at sales@imatrading.co.uk or by phone at 0161 486 9221 during business hours.
Do You Offer Bulk Discounts
Yes! We provide wholesale pricing on all our products, with additional discounts available for bulk orders. Contact us directly to discuss your requirements and receive a personalised quote.
Can I Track My Order?
Yes, once your order has been dispatched, you will receive a tracking number to monitor your delivery progress.
What If I Can't Find What I'm Looking For?
If you're unable to find a specific product or require a custom solution, please get in touch. Our team is always happy to assist and can often source products to meet your needs.
How Can I Stay Updated on New Products and Offers?
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