The term 'Coversandsashes.com'or 'us' or 'we' refers to IMA Trading Ltd t/a www.coversandsashes.com, the owner of the website. The term 'you' refers to the user or viewer of our website featured. 'Website' means 'www.Coversandsashes.com.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors.
We will use all reasonable endeavors to ensure that availability of the website will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restriction to allow for repairs or maintenance, although we will endeavor to keep such restrictions or suspensions to a minimum.
We grant you a limited, non-exclusive license to access the website, but you must not download from it or modify it or any part of it. Furthermore, you may not reproduce, sell or otherwise commercially exploit this website other than for the purpose of purchasing goods pursuant to these terms and conditions.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. In particular, you must not use the website in any way which causes or is likely to cause the website to be interrupted, damaged or otherwise impaired.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without IMA Trading Ltd written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
The personal information, which we hold, will be held securely. This information includes your names, address, phone number and email address. Your credit/debit card details will only be held momentarily during the process. We do not store your credit or debit card details.
We hold all personal information about you solely for the purpose of processing your orders with us [and providing you with promotional and advertising material in respect of our products]. If you wish to find out at any time what information we hold about you, or you wish such information to be amended or removed at any time, please contact us.
Ordering: Once we receive your order and payment in full (including any applicable delivery charges) we will email you to confirm acceptance to the address provided on your order details. This will create a legally binding contract between us whether or not you receive the email. We reserve the right not to supply you or to cancel orders at our discretion. In the case of us cancelling your order, you will not be entitled to any compensation for disappointment suffered. The minimum age required when purchasing goods from this website is 18 years.
Right for you to cancel your order: You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give any reason for cancelling your contract, although it would be appreciated if a reason were provide, and will not have to pay a penalty. To cancel your contract you must notify us in writing or verbally over the telephone. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods and the amounts to be recredited to you.
Liability: If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in by telephone or in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by telephone or in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us in this regard, our only obligation will be, at your option:-
(a) To make good any shortage or non-delivery - within 14 days
(b) To replace or repair any goods that are damaged or defective - within 14 days or
(c) To refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the previous paragraph.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Address IMA Trading LTD, Apex House, Duke Avenue, Stanley Green Trading Estate, Cheadle, SK8 6RX.
Dispatch: All express orders received up to 1pm Monday-Friday (except Bank Holidays & Christmas week) are usually dispatched in the same day using our express service, unless otherwise stated and are subject to stock availability. All completed orders received after 1pm Monday - Friday shall be dispatched the following working day unless stated otherwise and are subject to stock availability.
Minimum Order Charge: We do not have a minimum order charge.
Standard Service: All Deliveries on our standard service will be made Monday-Friday, 8am to 6pm. (Except Bank Holidays & Christmas week). Couriers are experiencing high demand for their services. Next working day service cannot be guaranteed due to unforeseen circumstances. Please note due to adverse weather conditions we cannot guarantee next working day delivery to some parts of the UK. Some of our smaller, lightweight items may be delivered using the Royal Mail 1st or 2nd class post service.
Delivery Charges our standard mainland UK delivery charges excluding Highlands & Offshore locations are based on the Subtotal value of your order excluding VAT at the checkout. Please see below how our delivery charges are worked out.
Attempted delivery’s: In the event that a delivery is attempted on the scheduled day and there is no one available to receive and sign for the consignment, the courier will leave a card. This card will offer you alternative means by which to receive your delivery. It is vitally important that you quickly contact the delivery depot to re-arrange a time that is suitable to you. If you arrange for a re-delivery at a time convenient and if the re-delivery is made at the scheduled time and there is no-one to receive and sign for the consignment then you may be required to pay for the cost of the re-delivery attempt. The undelivered consignment will be held at your local depot for a further 3 days, but if the depot is not contacted within this time frame the consignment will be sent back to us and you may incur further charges for this delivery back to our warehouse.
Any damaged or incomplete deliveries should be reported to us within 48 hours.
Please ensure that your goods are inspected prior to signature for loss or damage.
Should you have any queries relating to your order or delivery, please contact us at: email@example.com
Collecting from our warehouse: If you would like to collect goods from our warehouse, please arrange a convenient time with one of our sales team. Collections can be made Monday - Friday, 11am-4pm. Please Note: Our warehouse is for collections only. No orders will be taken on site, so please make sure your order is placed before arriving.
Prices: Prices are as quoted on the website at the time you place your order, in British Pounds Sterling (GBP) exclusive of VAT. VAT and delivery charges will be applied at the checkout. All prices and delivery charges quoted are valid and effective only in the United Kingdom.
We accept orders:
Via the website
By email: firstname.lastname@example.org
By telephone: 0161 486 9221
For online and telephone orders we accept the following credit/debit cards: Paypal, Visa, MasterCard, Visa Electron, Visa Debit (UK issued), Maestro (UK issued) and Solo. Please note payment will be taken at the time of ordering.
Payment Security: We process orders through WorldPay and PayPal, which protects your payment details.
When you shop at www.coversandsashes.com you are on a secure server that encrypts (128bit) all of your personal information, including name, address and credit/debit card numbers. Our encryption ensures that no one can access or use your personal information.
All orders for products are subject to stock availability.
Product Descriptions: Care has been taken with descriptions of all items shown on the website but due to limitations of photography, colours of the goods you receive may differ slightly to those displayed on your monitor. All dimensions and weights given are those supplied by the manufacturers and are deemed to be accurate. However, if you have any queries please call or email prior to placing an order. If you are dissatisfied with an item you may of course return it. (Subject to conditions of returns.)
Returns and Refunds: If you are not satisfied with the order you have received from us you may return it to us within 7 days of delivery at your cost and risk. We will exchange or refund the sales price of any unused items returned to us, as sold in their original condition, we cannot refund delivery charges. Before returning items please telephone us during opening hours or send us an email stating your reason. Once we have received back the items in their original condition we shall process your refund.If we arrange the return of non-faulty goods to us, then the cost price of the return carriage will be deducted from the refund due to you.
If your goods are incorrect, faulty or damaged on delivery, we will exchange the items or issue a full refund to you.
If we are unable to supply any of the goods ordered and you are unwilling to accept a delay in delivery we shall offer an immediate refund.
Your statutory rights are not affected.
Customer satisfaction: Our aim is for complete customer satisfaction. Please do not hesitate to contact us should you have any comments or queries relating to our website and the products.